Terms of Service

These Terms govern the use of Pamoja.ai by professional customers — foundations, NGOs, trusts, schools and similar organisations (each a “Customer”). Pamoja.ai is a B2B SaaS service and is not intended for individual consumers.

By creating an account, signing a proposal or paying an invoice, the Customer accepts these Terms.

Pamoja.ai provides a SaaS platform to manage scholarship and education programmes, including: student profiles, academic tracking, donor and sponsorship management, school management, document storage, reporting, exports and controlled donor / student communication. Optional features include AI-assisted summaries, additional integrations and custom reporting.

• Keep account credentials confidential and protect access to authorised users.
• Ensure that data uploaded to the platform may lawfully be processed and that required notices and consents have been provided to the relevant individuals.
• Comply with applicable laws, including data protection, child-protection and export-control rules.
• Not use the service for unlawful, harmful, defamatory, misleading or infringing content.

The Customer is responsible for managing user accounts, granting and revoking access, and configuring role-based permissions. Pamoja.ai provides the tools but does not police use of those tools by the Customer’s own staff and contractors.

Customers must not interfere with platform integrity, attempt to bypass security, scrape data beyond contractual rights, or use the service to harass, profile, or otherwise harm individuals. Reverse-engineering, resale or sublicensing of the platform are not permitted without prior written agreement.

Subscriptions are sold on an annual basis and run from the go-live date for an initial term of 12 months unless otherwise agreed in writing. Subscription tiers, included quotas (number of students, users, documents, AI credits) and add-ons are described in the applicable proposal or order form.

A complimentary onboarding pilot of up to 30 days may be offered to qualified prospects. The pilot is free of charge and creates no payment obligation. The annual subscription begins only after the Customer issues written confirmation following the pilot review and the operator issues the annual invoice. If the Customer does not continue, imported data can be exported and then deleted on request.

• Default payment method. Bank transfer is the default payment method for annual B2B subscriptions.
• Card / Stripe. Card payment via Stripe may be offered as an option, on request.
• Invoicing. Annual subscriptions are invoiced upfront. Invoices are payable within 14 days of issue date unless otherwise agreed in writing.
• Currency. Payments are in EUR unless agreed otherwise.
• Late payment. Where an invoice remains unpaid after its due date, the operator may, after a reasonable reminder period, suspend access to the service. Statutory late-payment indemnities and interest may apply in accordance with French law.

Prices are stated excluding VAT and taxes unless otherwise specified. VAT treatment depends on the Customer’s country, tax status and applicable rules. For French invoices issued while Marc Bonis-Charancle EIbenefits from the franchise en base de TVA, the invoice will include:

“TVA non applicable – article 293 B du Code général des impôts.”

The Customer retains all rights, title and interest in and to the data it uploads or generates through the platform (the “Customer Data”). The operator processes Customer Data on the Customer’s documented instructions, in accordance with the Data Processing Agreement.

Each party will treat the other’s non-public commercial information as confidential and will not disclose it without consent, except as required to deliver the service, to comply with the law or to enforce the agreement.

The Pamoja.ai by Galago platform, branding, software, documentation and visual identity are and remain the property of Marc Bonis-Charancle EI. The Customer receives a non-exclusive, non-transferable right to use the service during the subscription term. Customer Data and Customer trademarks remain the property of the Customer.

The operator aims to provide the service with reasonable care and continuity, but does not guarantee uninterrupted availability. Maintenance windows, dependencies on third-party providers and force majeure events may cause downtime. The operator will use reasonable efforts to communicate planned maintenance in advance.

To the maximum extent permitted by applicable law, the operator’s aggregate liability arising out of or in connection with the service in any 12-month period is limited to the fees actually paid by the Customer in that period. The operator is not liable for indirect, consequential, incidental, punitive or special damages, loss of profits, loss of revenue, loss of data beyond what could reasonably be reconstructed from backups, or loss of business opportunity.

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot legally be excluded.

Either party may terminate the agreement for material breach if the breach is not cured within 30 days of written notice. The Customer may decide not to renew at the end of the term by giving written notice in accordance with the order form.

On termination, the Customer can request export of its data; remaining data is then deleted in accordance with the DPA.

The Customer can export Customer Data at any time during the subscription using built-in export functions, or by written request. After termination, data export is available for an agreed window (typically 30 days). After that, Customer Data is deleted in line with the DPA.

These Terms are governed by the laws of France. Any dispute is subject to the exclusive jurisdiction of the competent courts of France, unless a different jurisdiction is agreed in a signed contract with the Customer.

Questions about these Terms can be addressed to marcbonischarancle@gmail.com.